An AI chatbot that captures leads and quote requests around the clock for Heat Care Installation
The challenge
Heat Care Installation is a local, Gas Safe registered heating and plumbing business that runs 24 hours a day. Enquiries arrive at all hours, often urgent, but the team cannot always answer the phone while on a job. Visitors needed quick answers and an easy way to request a quote, and the same questions were being answered over and over. Every unanswered call or message was a potential job lost to a competitor.
- Enquiries arriving out of hours with no immediate response
- Leads lost when calls and texts could not be answered on a job
- The same common questions answered manually over and over
- No structured way to capture job details (postcode, boiler make, issue)
- Quote requests handled ad hoc and easy to miss
What we implemented
We built an AI website chatbot trained on the business. It greets visitors, answers common questions instantly as an FAQ assistant, and guides people through a simple quote request, capturing the details that actually matter: name, postcode, boiler make and the issue. Qualified enquiries are handed straight to the team as structured leads, so nothing slips through, day or night.
Systems deployed
An AI website chatbot with an FAQ assistant trained on the business, structured lead capture (name, postcode, boiler make, issue), a guided quote-request flow, and instant handover of qualified enquiries to the team.
The result
Visitors now get instant answers at any hour, and enquiries are captured even when the team is out on a job. Common questions are handled automatically, and quote requests arrive as clear, ready-to-action details instead of scattered messages, so far fewer leads slip away.
- Enquiries captured 24/7, even out of hours
- Instant answers to common questions
- Structured quote requests with the job details
- Fewer missed leads while out on jobs
- Less time spent answering repeat questions